Terms & Conditions
 

All orders through Sandra Fernando Art are subject to the following terms and conditions and they do not affect the statutory rights of any customer.

All copyright for artworks is retained by the artist, Sandra Fernando.

Every care has been taken to show and describe the work as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings.

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Orders

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All products purchased online are subject to availability. We will endeavour to ensure stock availability is updated at all times, however in the case of an error we are not liable and you will be informed as soon as possible and offered a refund or an alternative option. If you have ordered your artwork framed it will be as seen on the website. 

Once an order has been placed it is deemed as binding subject to your rights of cancellation.

All products offered for sale through our website are priced in pound sterling (GBP/£).

Upon placing an order, you will be sent an acknowledgement email, shortly followed by your receipt and information about your estimated delivery.

It is your responsibility to check all details of the product are suitable for you. You are also responsible for ensuring the accuracy of the details you provide.

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Payment

When you place an order you consent to payment being charged as per your payment option and payment is taken in full.

Overseas customers are responsible for making contact to confirm a payable courier cost and for the payment of any applicable import duties and taxes.

We reserve the right to change prices up until the time an order has been processed and every effort is made to ensure our prices are correct. However, if we do discover an error and you have ordered we will inform you as soon as possible and give you the option to pay the correct price or cancel the order and receive a refund.

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Liability

Upon delivery, please check your order very carefully and report any problems immediately. All claims for damages need to be reported within 48 hours of the delivery date. If the product you have received is damaged or we have made a mistake with your order, we will of course repair or replace it as soon as possible. We will arrange for the courier to pick up the product.

Products are not available to return if they are unsuitable due to the bespoke nature of the product.

If your order is going into storage after delivery which may affect the product, we will not be held liable for any defects.

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Delivery

Paintings will be packed and shipped within 5 working days and are sent insured.  Most UK deliveries arrive within 2 working days from time of shipping, please allow 7 working days in total.

Should you need delivery by a specific date, please contact me to check whether it can reach you in time, there may be an extra charge for express deliveries.

We offer free UK shipping.

If you require the item to be sent outside the UK, please contact us by email and we can provide a quote for the courier cost. Overseas delivery charges are in accordance with our courier provider. Please be aware that for deliveries overseas, customs and import duties are not included, you are responsible for payment of any surcharges.

For overseas orders we will provide an approximate delivery date with a tracking number, and we shall not be held responsible for any delays during the courier service.

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Cancellation

If you wish to cancel your order please notify us within 48 hours of processing the order online by email. If you need to amend or cancel your order you can do so any time up to 48 hours after you have placed your order. Any changes after that and we reserve the right to charge you any costs we have incurred in relation to your order.

We quality check every product before being packed and couriered, however there are rare circumstances when a product has an unnoticed defect or has been damaged whilst being couriered and we will make every effort to rectify the situation. The product will need to be wrapped suitably in as much packing as it was delivered in and sealed so it can be collected. We will arrange collection and pay the cost, then repair or replace at our discretion or if unavailable a full refund will be issued.

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Returns

We want you to be fully happy with your new artwork.

If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service by which it was sent to you. Please ensure that you use the original packing material. Once the piece has been safely returned, I will refund your payment within 14 days.

Please note that the cost of returning the item will be your responsibility.

I am unable to offer a refund or return on any paintings sent outside the UK.

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Website

Information and products on the website are subject to change without notice. We are confident in accurately creating the best representation of any products available however they may vary slightly in colour from the images on the website.

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Security

When you order with us you will be asked for certain information about yourself such as name, contact details and debit or credit card details.

Your information will be used to contact you for our own purposes. All information is collected lawfully and in accordance with the EU General Data Protection Regulation (GDPR).

The information you provide, not including debit or credit card details, will be stored on computer and used by us to fulfil your order and provide the best customer service. You are entitled to see and change the information held about you to ensure they are accurate. We will use this information to provide you with exclusive invitations to future events and advance notification of new products by email, phone or writing. You may choose not to receive this information by unsubscribing or contacting us.

Your security and privacy are paramount, we will not disclose any of your details to third parties.

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Intellectual Property & Licensing

No material on this website can be copied or stored for anything other than personal use and cannot be modified in any way.

All of the images and artwork on this website are copyright of the artist Sandra Fernando. We will consider granting individuals or businesses an image for commercial use but please contact us first.

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Client Complaints

Client satisfaction is everything to us but sometimes things don’t go as expected and we would need to know why so we can do everything we can to resolve it in the best way possible.

If you are unhappy with any of our service or products, please tell us about it. The easiest way to do this is to email us at info@sandrafernandoart.uk and we will try to resolve any complaint immediately to meet our company and client’s expectations.